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PCGPlus: frequently asked questions
Q. Is the whole purchase subject to VAT?
A.Yes, standard rate VAT is applied to any amount payable, but rebate calculations are performed on the VAT exclusive amounts. Note that there will be no IPT on PAYE Audit Cover as it is no longer an insurance product.
Q.Who has underwritten the PAYE Audit Cover policy and will I receive policy documents?
A.Abbey Tax Protection Limited (ATP) is the agent and claims handler for PCG's tax insurance policies, PEI and PAYE Audit Cover. Both policies are written in PCG's name and you are covered by them whilst you have membership at the relevant level.
Q.Our company has three fee earners. Which type of membership should we have?
A.PCGPlus has been designed to meet the needs of the vast majority of members. However, there will always be cases where your personal circumstances may not be catered for within the standard product set. If you find yourself in this situation, please contact us at and we'll try to help you as far as possible.
Q.Will double PCGPlus membership allow access to the Ashridge VLRC and other goodies for both fee earners, albeit via a single login? How many copies of the printed publications will we receive - one or two?
A.Every full member will receive the entire package of benefits, including the printed publications, in their own right.
Q.I'd like to give PCGPlus a try, but if I change my mind after a couple of months, can I switch back to standard membership? Or do I have to wait for my renewal date? And I how do I make the switch?
A.Some elements of the package involve PCG incurring non-refundable third party costs on behalf of members, so PCG will not be able to refund your PCGPlus subscription. You may, however, revert to standard membership via the website before your membership renewal date.
Q.I'd like to check out the Ashridge VLRC facilities before I make up my mind about upgrading to PCGPlus. Can I have access for a limited time to assess the value to me?
A.PCG has a limited number of trial licences for the VLRC; contact the office at if you would like access to one.
Q.Do I still need Route 35?
A.The PAYE Audit cover bundled with PCGPlus is a direct replacement for the Route35 product. Due to new FSA regulations effective from 14 January 2005, members may no longer purchase Route35 or any other insurance product from PCG.
Q.If I upgrade to PCGPlus membership now, will Creditsafe help collect a company debt that that was already in existence?
A.Yes, of course. See the Creditsafe page for more information about the service.
Q.As a PCGPlus member, how will I get access to the Ashridge VLRC, 24/7 portal and other packaged benefits?
A.Full details of how to get access these services are published on the website in an area restricted to current PCGPlus members.
   
PCG membership