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Please read through the following questions and answers. These cover problems that members might likley encounter. If you believe your problem is not listed here, please report the problem.

Site Log-in
Q	I can't enter the Members area of the site, what's wrong?
A	You have to be a paid-up member of the PCG to access these areas of the website. You can join the PCG online. Please make sure you are not trying to log into the discussion forums with your website login details, or vice versa. Ask for a new password to be sent to you by clicking here.
Q	What is my Username/Password, I can't remember them?
A	1. Refer back to the membership confirmation e-mail that was sent to you when you joined. 2. Ask for a new password to be sent to you by clicking here.
Q	When I try to access the members area I receive an error message, "401 Authorization Required"
A	This occurs because of an the IE option setting, "Anonymous Logon" (Internet Options, Security, Internet Zone, Custom, User Authentication). To fix this problem, Set the option instead to either "Prompt for username or password" or "Automatic logon only in Intranet zone".

Forum Login
Q	My Username and or Password don't work, what do I do?
A	Please refer to the Username/Password guidelines and also the Firewall FAQ.
Q	I can't see all the boards, what do I do?
A	Make sure you are logged-in to the forum correctly! Use the login button at the top right of the page.

Forum Posting
Q	Why am I receiving the error "The host you are trying to send the input from is not a valid host" when I try to post to the forum?
A	The problem may stem from any "firewall" you have in place. Please read this thread for more information.

Membership Application
Q	WorldPay doesn't display page when I try to pay, what do I do?
A	Possible Fire Wall/Proxy server problem. Either try from your home account or if using company Internet access, check with the system administrator concerning this problem.
Q	WorldPay error after entering payment details.
A	E-mail us the details including the full error message; we will try to resolve the problem from our end.
Q	WorldPay "time-out" error.
A	Please wait to see if you receive a digital receipt from WorldPay (this may take up to an hour, depending on how busy the net and WorldPay are!). E-mail a copy of this receipt to us for manual membership activation. If you have NOT received a digital receipt, you will have to re-enter your membership application from the start.

Username/Password Guidelines

There are separate Username/Password combinations for accessing the membership area and using the forum, please use the correct one.
Usernames are limited to alphanumeric characters only, and should not contain spaces.
All Username/Password combinations ARE case sensitive! When logging-in, type in your Username/Password exactly as you entered them in your membership application.
To use Discussion Forums you must use a different username and password to your main PCG membership.

To login to the Discussion forums:

1. Click here to find out your Forum username:
http://www.pcg.org.uk/scripts/members/profile/editme.cgi
Your Forum username is displayed at the bottom of the page.
(You may need to enter you main PCG login details to access this page.)
2. Goto http://www.pcg.org.uk/threads/wwwthreads.pl.

3. Click "Login" at the top of the screen.

4. Enter your Forum Username and Password - If you do not know your password, enter your username and click "I forgot my password" - A new password will be emailed to you.

5. Click "Login" below where you entered your details.

6. You will now be logged into the Forum area with your specific access rights.

File Type Guide
Extension	Description	Viewer
pdf	Adobe Acrobat - Portable Document Format
htm or html	Hyper Text Mark-up Language, a web page!	Web Browser
txt	ASCII Text Document	Text Editor
gif	CompuServe Graphic Interchange Format, Image file	Graphics Application
jpg or jpeg	Joint Photographic Expert Group Graphic, Image file	Graphics Application
ps or eps	Postscript or Encapsulated Postscript	DTP Application
rtf	Rich Text Format document	MS word